You can keep your existing mobile phone number from your current pay as you go or contract phone when purchasing a new mobile package from Phones4.co.uk depending on which network you want to transfer to. If you are unsure of your eligibility to port then please use our porting guide.

We currently only support number porting when transferring to T-mobile, Orange, Three, Virgin and BT Mobile, but not Vodafone or O2.

To keep your existing mobile phone number all you need to do is follow these simple steps:

1) Place your order on our website

2) Contact your existing network provider to request your PAC (Porting Authorisation Code)

3) Contact your new network provider on the appropriate number below and quote your temporary number (the number your new phone is registered to), your existing number that you want to keep and the PAC.

	0800 079 2000
	0870 733 0333
	0870 606 0139
	0845 600 0070
	0800 032 2111

Please view our porting guide if you are not sure about your eligibility - CLICK HERE.

Your handset should be connected within 48 hours of you receiving it by post. If you receive your phone after 1pm on a Friday or Saturday, please allow up to the following Tuesday morning for it to be connected.

However, if your handset is still unconnected after the above stated time, please fill in the following form (CLICK HERE) or contact our Web Customer Services Team on 0870 905 0416.

You should contact your network provider to get a PUK code to unlock the handset. The network numbers to call are as follows:

	0870 2410 202 or CLICK HERE
	0797 3100 150
	0870 7330 333
	0845 4125 000
	0845 6000 789
	0870 0700 191 (Contract)
	0783 6191 191 (Pay As You Go)
	0800 0322 111

Buy any contract, pay as you go (PAYG) or SIM Free mobile phone from us by 13.00 Monday to Friday and we will guarantee that you will receive your order by 13.00 the following day!

Orders placed on Saturday and Sunday will be delivered on Tuesday*.

Please note that we can not deliver on a bank holiday, however we will endeavour to deliver on the next official working day.

*subject to status, credit check and stock availability

• Delivery is FREE on everything, no catches.
  
• We endeavour to deliver all orders, Next Day. Subject to status and stock availability.
  
• Any order under the value of £25 will be posted to you, first class.
  
• All phones are delivered by Royal Mail Special Delivery. This will be to the address to which the credit / debit card is registered and can only be delivered Monday to Friday. We can deliver to all UK postcode addresses.
  
• All products with a value in excess of £25 must be signed for. Delivery will be attempted before 12.00pm (although this cannot be guaranteed). If no one is available to sign for the product, a card will be left and the parcel held at the local Royal Mail Depot for you to collect. Parcels will be held for 10 days before they are returned to Phones 4u. Please call the number specified on the card if you wish to re-arrange delivery, collect from your local Post Office or to re-direct the parcel to an alternative address.
  
• If your order is subject to further credit and security checks, your order may be delayed by up to 72 hours.
  

You may redeem your Cheque Back by following these simple steps:

• You should receive a redemption certificate by post Within 14 days of your phone being delivered
• The redemption certificate contains a full breakdown of what documentation you will need to send and when this will need to be sent in order to successfully claim.
• The completed redemption certificate and associated documentation will need to be received at the address stated on the redemption certificate within 60 days of the stated redemption period.
• Each of the cheques you receive will contain the next redemption certificate (where applicable).
• If you have changed your name and/or address since the purchase of your handset, please complete the 'Change of Name / Address' section of the Claim Form and follow the relating instructions.
• Please ensure you take copies of any documentation sent in order to process your claim / update your details, as we will not be able to return these.

We will endeavour to process your cheque within 30 days of receiving all the documents, subject to your claim being successful.

Important Information

1. Connection to a mobile phone network is subject to status, credit checking and entering into a service provider airtime contract.
2. To qualify for your Cheque Back, you must:
• Have a live contract with the network you were connected to at the time you purchased your qualifying contract handset and tariff
• Have maintained continuous usage on this network and tariff up to and including the start of the qualification period
• Have made full payment for the goods purchased at the point of connection.
3. Phones 4u cannot accept responsibility for applications lost or delayed in the post.
4. Proof of posting will not be accepted as proof of delivery.
5. All applications will be verified for eligibility upon receipt.
• Phones 4u reserve the right to refuse to accept applications at our sole discretion.
• When your claim is processed, you will be sent a new claim form (where applicable) to enable you to process your next claim.
• Any failed claim invalidates all future claims.
6. You should allow up to 30 days for your application to be processed.
7. Instructions issued and notified to you by Phones 4u from time to time form part of these terms and conditions. Any and all such variations will be deemed as though present at this time.
8. Phones 4u accepts no tax liability incurred by and individual or business relating to this offer.
9. You must provide Phones 4u the duly completed paperwork as specified in the 'How to claim' section of the Claim Form within 60 days of the valid claim date.
10. All copies of requested documentation must be legible in order to process your claim.
11. The original Cheque Back Claim Form must be used for redemption purposes.
12. Non-identical handset exchanges will invalidate all Cheque Back redemptions.

Phones 4u's Cheque Back promotion is a Phones 4u offer and is separate from the contract agreed between you and your chosen network airtime provider.

We only deliver to the registered address of the card holder. We realise this may inconvenience some people, but by doing this we are confident that we are helping to reduce credit card crime.

If no one is available to sign for the product, a card will be left and the parcel held at the local Royal Mail Depot for you to collect. Parcels will be held for 10 days before they are returned to Phones 4u. Please call the number specified on the card if you wish to re-arrange delivery, collect from your local Post Office or to re-direct the parcel to an alternative address.

As part of phones4u's commitment to security, we limit the amount of handsets sold per order to one. This is so that we can help reduce the levels of credit card fraud, and reduce delays for genuine customers. If you wish to order more than one handset you will need to place another order online.

Your FREE gift will be authorised for despatch 28 days after the delivery of your handset subject to connection to your chosen network and your handset not being returned under the 7-day peace of mind guarantee. Please allow up to 7 days for delivery of this item.

Fortunately, this doesn't happen very often. If for some reason, your chosen product does not work or has been damaged, you can return it to us for a refund or replacement. The following explains your options:

All you need to do is contact the Web Customer Services Team, who will arrange for the return or refund of the phone (and/or accessories) at no extra charge to you. Once we have received the returned goods in their original packaging, we will arrange for a replacement product or refund to be sent to you. Unfortunately we will not be able to offer an exchange if there is any accidental or physical damage to the returned item. We can, however, arrange a repair for you.

Our Web Customer Services team can be contacted at web.orders@phones4u.co.uk or call them on 0870 9050416 (Monday to Friday 9am-6pm, Saturday 10-4pm).

All our products are supported by a full 12-month manufacturer's warranty. If your phone develops a fault within the first 12 months, we are pleased to arrange for the return of your phone at no extra cost to you for repair at our authorised repair centre.

Please note that where possible faulty phones should be taken to your local Phones 4u high street store. To make arrangements for the repair of your phone, if this is not possible please contact our Web Customer Services team at web.orders@phones4u.co.uk or call them on 0870 9050416 (Monday to Friday 9am-6pm, Saturday 10-4pm).

Please note that some faults are not covered by the manufacturer's warranty, for example accidental & liquid damage. Be aware that damp atmospheres & extreme changes in temperature (e.g. leaving your phone in a car overnight) may cause problems with liquid damage. Your statutory rights are not affected.

* 3 Customers can contact 3 Customer Service on 08707 330 424, Monday-Friday 8am-8pm to arrange for handsets to be repaired.